Billing, Cancellation & Refunds
Last updated: October 2026
Kennelyst is operated by its founder, who is forming Kennelyst Technologies LLC (registration pending). References to "Kennelyst", "we" or "us" mean the seller described here. This page will be updated with the entity's registration details once formed.
Billing
Subscriptions are billed monthly in advance through Paddle.com, our Merchant of Record, and renew automatically until canceled. Paddle may add applicable taxes. Upgrades and downgrades take effect at your next renewal.
Cancellation
Cancel any time from the Billing page. Cancellation takes effect at the end of the current paid period; you keep full access until then. Your data is retained afterward in read-only form.
Failed payments
If a payment fails, Paddle retries automatically and you can update your payment method from the Billing page. Your data is never deleted because of a failed payment.
Refunds
You may request a full refund within 14 days of any subscription payment. Refunds are processed by Paddle to your original payment method. Request one through the contact form or via Paddle's receipt email.